Customer Testimonials
I drive 30 miles one way to have all service and repair work done on my F150 even though I didn't purchase it there. I know they are busy but they always treat me fair, give me an update during the service and I use the Ford Pass app on my phone to earn points, check for recalls, view service recommendations and updates. Any Ford dealer can service your vehicle but Victory Ford does it right the first time and the service department is great to work with.
New tires and alignment on my old wrangler drives so much better! Thank you! I have all my service with in all my vehicles done here.
During my service of "The Works" (tire rotation/oil change) it was found that my rear brakes (121,000 miles) needed attention...glad to know your service department is looking out for The Customers...Thanks
Great service on my truck. They got me in and done the same day I stopped by. I had called other Ford dealers and they couldn’t get me in. Victory Ford got me in and out same day!
They did a great job servicing my truck. And did it in a timely manor. I was very happy with the service that the gentleman gave me.
Installed a lift, wheels and tires on my new Bronco and did a fantastic job! So glad to have this work done at a Ford dealership by factory trained technicians.
Not only did they fix my car in the time frame they said but they went above and beyond to check over everything else they could
Andrew - sales representative: easy to work with. Either via phone or in person he handled himself professionally and is/was prompt when it was necessary to gain additional information. It won’t be tomorrow but I would gladly utilize he services. Kevin- service manager. I purchased a used vehicle. He went above the normal on what I was expecting. The truck I purchased decided to throw a small curveball that was not listed as a ‘fix it’ item. Kevin didn’t challenge the contract and just had the service department take care of the issue(s). I’ve bought ...
Great customer service. Got my car right in and serviced in one hour. Nate did a great job taking care of my car needs. Friendly and courteous. I would absolutely recommend Victory to others. I plan to continue coming to Victory.
Service advisor Jimmy M was great my vehicle was serviced and washed I waited a little over one hour which I think is pretty good. I will keep getting my 2019 Escape serviced at Victory Ford a 10 for Jimmy and the entire service department
At Victory Ford Legends the are top notch as always! I experienced great customer service and would suggest someone to them if they were looking to purchase a Ford.
Great customer service! Very helpful. Very informative when helping to decide what services are required and recommended. Always answered my questions. I would recommend again.
I do all my business, repairs and services with Victory Ford. I receive the best care and they always discuss issues with me prior to fixing things.
Use to go to another dealership, but with there appointments only it does work for me. Went to Victory Ford and was treated like a VIP. will all ways use Victory Ford for all my maintenance needs.
John is amazing! He always goes above and beyond to take care of anything I may need done. This particular time I needed help with a car I purchased at a different dealership who wasn't fulfilling their promises. John fixed me right up. Amazing!!!! Thank you sir!!!!
No surprise to me, the level of service and professionalism is unmatched here at Victory Ford. I've trusted my vehicle in their hands multiple times the past 3 years and the experience is always excellent. Whether its routine maintenance, major repairs or a simple diagnostic, you can rest assured that you will be met with easy to understand explanations and solid plan to get you and your vehicle back on the road. Just pick up the phone and ask for Jeff J in the tech center.
I have always received great service from Victory Ford, my only issue is it's about 35miles from my home, that's a long drive for me. Nonetheless, Thanks Victory Ford
Great service , great sales , quality people who care about you. John is great and takes very good care of me and my truck.
Victory Ford.. the best Ford dealership in the KC metropolitan area.. service department is above reproach, professional, always providing the information needed as you get your vehicle serviced.
John in the service department was great to work with and very friendly! He got me the help I needed as quickly as possible and kept me updated on the process and what needed to be done.
Called for an appointment and they fit my car and my wife’s car in on a busy Saturday. Great service! I will not take my car anyplace else.
The staff have always been great and explained what needed to be done and what could wait. Any issues have always been resolved quickly. Only place I take our Edge.
Michael toll does a great job the service is also very friendly and great service l thank you for your service l will take my
John Hannah in service did an outstanding job taking care of the repairs to my car. He's very Professional, Courteous and makes you feel comfortable. His customer service is outstanding. Thank You!
When I couldn't unlock my driver side door I panicked. I immediately called Victory Ford and talked to Michael Toll. He said bring it in. He was so pleasant. Later he called to tell what was wrong and the cost. When I picked my car up, he treated me with respect. When I need service I will ask for him.
Service tech Jeff Johnson was very helpful. We talked about future service I would like done a little later ' I like victory because I feel I can trust them
John and the rest of the service staff are always easy to work with. The facility is always clean and the service is top notch.
I moved to KC first of April from Washington state. My car told me it was time to get an oil change and I needed my tires rotated. I received excellent service and will continue to have my car serviced there.
I was able to get a great purchase price for my F150. I continue to come back and get awesome service! Victory has a very nice facility as well.
As always the Service Department is top notch, friendly, knowledgeable and thorough. Great job to all of you at Victory Ford!! Would not think of going anywhere else.
Good and timely service. Would suggest this dealer to others. Clean facilities, comfortable waiting area. Made relevant suggestions for future service work. Answered all questions.
Got me in with no appointment fairly quick. Walked down grabbed a burger down the street, caughta little Jeopardy in the lounge and my truck was finished.
Christian was great to work with. We got the truck we wanted at a good price. It was refreshing to deal with a no pressure sales person.
Professional service and excellent waiting room facilities. Service was done in timely fashion. Very well pleased with overall service. Highly recommend. Will definitely be back.
Quality service while putting the customer first. I had problems with my Bluetooth staying connected. Victory Ford could have chosen the more expensive quicker route by replacing a part, but instead they reprogrammed it saving me hundreds of dollars. They also let me know how much money it would cost to replace the part in the future if I need be.
My appointment was for 1pm...I arrived around 12:50pm, it seems as if they were waiting for me to arrive, Great! I answered the appropriate questions and they took possession of my vehicle....I was directed to wait in the customer waiting area, where we can actually see the work being done on our vehicle (GREAT)!!! Overall, the service was very good,,,,,although, I hate to travel that for more than 30 miles to have my car serviced,,,but, they have always treated me well.
They did a great job... Very friendly and the dealership was clean. I like that I can watch the work being done from the waiting room. Only thing that would be better is.I made a appointment for 10:30 on line didn’t pull or touch my car till 11:30. So I could have been there at 11:30.
Christian McC. was the salesman. He was very knowledgeable and informative about my new Escape. It was a great buying experience. I would highly recommend Victory Ford as a perfect place to buy a new car.
Nice efficient staff but there is a noise that wasn't there before. They rotated tires so that might be the cause. I don't know. Also changed transmission fluid.
My husband and I were shopping for a SUV when we came to Victory Ford. We were greeted by our salesman Austin. He didn’t pressure us to buy or try to sell a car that day. He gave great input and helped us choose the right car for us. Best experience by far for car buying and would highly recommend them for anyone’s next car purchase. Go see Austin! He was awesome! Also shout out to their finance department! They got everything done for us in a timely manor and overall everything was great. Thank you to everyone ...
Good catch on my brakes for the Expedition. I need to check them more often because I was not aware they needed to be replaced, there was no performance related issues going on that would indicate a need for new brakes.
Great car buying experience! The process done in a timely matter. I like the fact I was able to test drive a truck from my home. I didn’t have to go to dealership. That’s great service!
Balanced 3 of 4 wheels that another place couldn’t. 4th wheel could not be balanced because of the wheel. Other wheel is defective. Victory did a great job in my opinion.
Very good experience buying a new vehicle. Salesman did a great job, not too pushy, and the new car manager and business office were very easy to work with.
Had a good experience and they completed the warranty work as scheduled and in time. Would bring my pickup back again. Was thoroughly disgusted with Thoroughbred so will give these guys a chance and so far so good.
I was helped by John over the phone before and at the time of my appointment. I appreciate the first class professionalism and service. Great job!
I was early for my first oil change pn my nee car and they got me right in. Only took about 30 minutes. 5 stars. The first oil change is free so i thought i would not be paying anything. Howrver, they hit me with a $20 tire rotation charge. I would think that should jave been covered under general maintenance.
The service department is always spot in and friendly. They find the issue and resolve they are always very informative. Thanks Curt Elleman and your fantastic team of Service Writers and Technicians.
This was my first experience with Victory Ford. I found it to be a very smooth process from beginning to end. I would like to give high praise to my salesman Rich and finance manager Brian,they were both very knowledgeable, professional and polite. What a convenience to have a dealership with such great customer "people helping people"service near me. An exceptional experience deserves 5 🌟
I called Victory Ford Saturday morning and spoke with Chris Raul the Sales Manager about a couple of used F-150’s that I saw on their website. What I arrived for my appointment he had both trucks waiting for me to test drive. At that time Chris introduced me to Christian McClure who was going to be my Sales Advisor, Christian walked me through all of the features of both trucks. He didn’t push me to buy one or the other. He listened to my wants and needs and answered all of my questions. The two of them made ...
I took my 2017 F-150 in for a noise that I was hearing. It was only making the noise when slightly turning it to the right. Jimba was very helpful. He saved my opinion of the service. I have taken my vehicles to Victory for a while now. The last time that I was in for “The works” I had a tire loosing air. I had that fixed along with The works package. I was charged $113 for the combination. I had a voucher for $150 from the old service manager Randy that I have had for being overcharged in a repair thatI ...
I came in to get my car looked at for a noise it was making. Mike helped me. I dropped my car off and came back to get it. when I was driving away I heard the noise still along with another noise. It sounded like a screw rolling around under my hood or steering wheel. I took my car back the next day and the mechanic didn’t hear anything. One of the service men asked if he could ride with me and listen. As he rode with me he heard the noise and had me bring the car ...
Didn't schedule an appointment to get my oil changed and other maintenance but was able to get my car in. Very friendly people. Take my car here everytime.
I was having problems locating a car in my price range. Every time I would find a car the dealership would sell it before my scheduled appointment. I called Victory Ford about a Ford Focus I saw online made an appointment and they actually saved the car for my appointment. Andy was my sales associate and he was amazing. Needless to say I bought the car and will definitely go back for my next car purchase.
Michael Toll gave us great customer service. Dealership was very clean and the coffee in the waiting area is really good. Will be back in the future.
Only had a tire rotation and oil change done it was a quick prompt service but I did have to wait a while to get in as the service appointment was 8:30 and they didn't get started on my car till after 10... and they were very busy that day but overall always happy with the service
They are very polite and helpful to me an elderly widow. I appreciate their staying on schedule. I had a very short wait time. The facility is neat and clean.
The service department is great. They were friendly and the services were done in exactly the amount of time estimated. I have always recommend them.
Staff are always friendly and professional willing to go above and beyond , I would choice Victory ford any day for service on my vehicle.
I purchased my vehicle 1 year ago. I have had an amazing experience from day 1! From their receptionists to their mechanics...5 stars all around!
Service adviser Michael Toll was great. Being an older vehicle owner you want to go to service that is not someone running up the bill. I have faith in your service dept. and in suggestions on what needs to be done. Thank you again.
Responsive and professional, outstanding! Made the whole process very easy. John thought of everything to help me get my price level. I will be returning for my next purchase.
They have a great service department with a fantastic staff. I will never go anywhere else... unless they change the current staff. I hope you give this service department a try if you haven’t been there.
Thanks James Schrawz for facilitating the repair rneeded on my FORD vehicle. The service and customer service was exceptional, which is why I usually take my car for maintenance and service at Victory Ford in KCK.
One of the best Car dealerships i have worked with. I communicated with the Sales Associate Brandon, days before i even went in and he was waiting for me outside with a list of vehicles we can look at. Did not pressure my wife and i into buying anything and made the process go by faster. Will DEFINITELY be doing business with them again.
Was great and easy...good people ...would buy again..got a good deal on my f 450..everyone was nice and friendly..I drive 10 hours from Texas to buy my truck...
Yeah Michael Toll me service department was big help... he kept me up to speed on what was going on they didn't have a part that was needed to repair my vehicle and he made sure I knew when it was coming in when it got there and then let me know as soon as it was ready and I appreciate that type of service
Very good experience. The whole dealership from the sales team(Christian) to management was very good to work with. Clean facility with area for kids to play. I would definitely recommend Victory Ford!
Great place for repairing your vehicle!!! Jimmy in service is a down to earth individual and just a great person! I will be going to victory Ford for all my needs!!
My Aunt needed a new car so we went looking . Found Andy and a new car . You are the best will not buy from anyone else . Smooth and easy , no pressure just an easy day . Thank you Andy
They were efficient and I was in and out. They said it would take about 1.5 hours and it was only about 30 minutes and I even showed up early.
The representatives were very friendly. They finished my repair the same day. They were very knowledgeable. The facility was very organized and clean. I would definitely recommend them.
Andy helped me get to exactly where I wanted to be at and worked with me until I was happy with the outcome. All details of the car buying process were laid out to me very clearly and as only a second time car buyer I felt like I knew what was going on every step of the way.
They were great about getting my car in for a 100k mile maintenance. The car drives better and I'd be happy to take my car back for any other service I need in the future.
Some of the best selections and prices on new Ford trucks in the midwest (and I've looked at A LOT of them) Jonathan and Brian at Victory are true professionals. Although we couldn't ultimately come to terms on a vehicle this time around, the experience working with Victory in KC was a good one.
I was very pleased with facility and with the experience. The staff was very courteous and helpful. My salesman very knowledgeable and made the overall experience enjoyable.
And I would recommend victory ford over any other ford deal in the kc area by far none this is a good dealership to buy and get your service done
Great experience across the board! Great people, great facility, informative, and very helpful throughout the process. I would definitely recommend Victory to anyone looking. Plenty of car buying experience, and they provide service the way a car buying experience should be everywhere.
Air conditioning in my navigator had a leak. Other ford stores have me the run around. victory took it right in and repaired it promptly. Great service.
Had issues with the stereo/nav screen locking up. Set the appointment and was out of there quicker than expected. Very polite and professional staff. Will be going back.
Excellent work and fast service, I never have felt like I was being “upsold” for unnecessary repairs or over charged. Will continue to make Victory Ford my dealer / service location of choice.
Jonathan and Tanner were awesome! Their was no pressure to buy. They answered all of my questions and worked with me. I drove off with a New Ford Escape. I love it! It has self parking, parallel and perpendicular. Awesome for parking in crowded shopping areas. Go see them and take your favorite out for a test drive!
Brandon was awesome to work with as well as Brian. These guys worked hard to put the deal together. Best deal possible coming out of a financial situation. Call them and speak with Brandon. I must have called this poor guy 10 times and he ALWAYS answered. Never went to VM.
Quick, friendly and honest service. A fantastic experience. I have been to many dealerships for service on my car and Victory Ford is by far the best experience.
Recent customer. Was using a different dealer for service. Decided to try Victory. Results were good. I go there with no appointment. The service work is done promptly with no issues. So far will continue.
Victory Ford has been excellent to work with from the start. Great to deal with from the time of purchase, with service issues, and with oil changes. Always friendly.
Service department did a great job on recent recall. John Hanna great follow up and was able to answer all questions. thanks a lot John will be seeing your team again!
I sho appreciate Mr. Larson and his willingness to help. A former team member who was also my sales person at the dealership had promised to wash my car. Since then I needed my car washed and Wes said he would do it. I can't begin to say how much I appreciate Mr. Larson's kindness. I willl continue to do business with Victory Ford and highly recommend the dealer to anyone who needs their services.
They made the appointment the following day. They gave you a ride home. Had the truck a extra day due to not having parts at dealership. Called when truck was repaired.
Great car buying experience!! My salesman Shawn went and above and beyond to make sure we were happy, the GM came out and spoke to us and was very friendly! Great place and great experience
Great quality, great price, great service, great car! Cliff helped us find exactly what we were looking for! He also promptly answered all of our questions in person, over the phone, by text, and by e-mail. I really appreciated working with someone so accessible and communicative. Cliff was really knowledgeable, too. He knew the cars in and out, and kept us updated throughout the whole buying process. We started our car shopping online, and I was impressed by Victory Ford’s reviews and ratings. We found a car we liked, and came in on a Thursday evening to take a ...
Great quality, great price, great service, great car! Cliff helped us find exactly what we were looking for! He also promptly answered all of our questions in person, over the phone, by text, and by e-mail. I really appreciated working with someone so accessible and communicative. Cliff was really knowledgeable, too. He knew the cars in and out, and kept us updated throughout the whole buying process. We started our car shopping online, and I was impressed by Victory Ford’s reviews and ratings. We found a car we liked, and came in on a Thursday evening to take a ...
Cary met me at the front door and was wonderful and knowledgable from start to finish. I will be back to buy my next vehicle.
Victory Ford and the people that work there are professional and make the experience fun and stress free. Thank you Cary and Scott for the great experience.
I want to thank Wes, the saleman at Victory Ford that helped me find the car I was looking for. He is a great guy. Also thanks to Stony, Nick and Ryan. If any one reading this needs a new or used vehicle I strongly recommend this dealership. Thank you all
I came into Victory Ford and described the exact Ford Explorer and accessories. They didn’t have it on the lot but tirelessly searched their network and came up with a perfect match! Hats off to my sales rep, GaryMarlin for his attention to detail, professionalism and pleasant manner in which we conducted business together. I will be sending friends and relatives to him after they see my new Explorer - thank you Gary & Victory Ford!
Buying a car can be a nightmare with spending the entire day in the store. Cary makes the entire transaction as quick as possible with ensuring all questions are answered and understood. I would recommend this dealership to anyone looking to buy a new or used vehicle.
Easy, smooth car buying experience with Cary and Scott. Will be sending friends and family to this dealership and beautiful new facility. Thank you for the wonderful experience.
Great place to buy a car are salesman Cary was wonderful we have bought two cars there and sent several others there to buy a car
From the shopping process with Gary to the financing process with Brian, this was probably the most pleasant car buying experience I have had. Everybody in the building was very friendly. And the niceness didn?t stop once we had signed the paperwork. We?ll definitely be back when it?s time for a new vehicle.